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| Espresso/Cappucino Machines |
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HomeCountertop AppliancesEspresso/Cappucino Machines |
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| Customer Reviews: | | Average Customer Review:
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 expensive piece of junk! Nov 04, 2025
The espresso side of the machine doesn't work. No water comes through for espresso, also can't froth milk or get hot water. I've been reading that this seems to be a common complaint. I've found some people who have replaced either the valves and or the flow meter and it has fixed their problem. I'm going to have my husband take it apart and see if either of those should be replaced. Both items will cost about 40 dollars so I'll give it a shot. If it doesn't work then I'll just keep using it as a coffee maker only till it dies. I'll never buy a krups product again. Another friend of mine only drinks espresso and had their top of the line stand alone unit. It died as well, a few times ,before he finally gave up on sending it in or replacing cheap parts and bought a different brand. I agree with the other reviews about the thin, constantly leaking pot with the easily broken lid. I replaced the pot and lid already once.
Never buy Krups- No Service Customer Service Sep 17, 2025
Don't purchase this coffee maker it is complete junk. My machine has been in the service center more than I have used it. I just received it and after plugging it in it experienced the same problem. The circuit board is out. It has taken over two months to repair the machine in Austin, Texas. The Customer Service from Krups is the worst I have ever experieced. You will not get your money back on this machine and Krups will not support their warranty!
piece of junk Sep 04, 2025
bad directions, drippy carafe & plastic lid broke after a week, $300.00 & lasted a year, power mod died not worth it to tear completely apart & fix. krups customer noservice was no help. don't buy this piece of junk!!!
Very Disappointed Aug 03, 2025
I have had several Krups coffee makers and have been pleased with the construction and performance of each of them. The XP2070 means that I will probably never purchase another Krups product. The coffee "side" of the machine works reasonably well, but the coffee is never hot enough. The espresso "side" of the machine failed intermittently after about 6 months, and then permanently about 6 months later. By then the product was out of warranty, and Krups was of no help to fix. A websearch shows that many owners are having the same espresso failure. Into the trash goes this very expensive coffee maker. Lesson learned? Ditch the fancy electronics, and go with a simpler, more-reliable (NON-KRUPS!) machine.
Why must you break? Why??? Jul 26, 2025
Our first machine broke within a month. Eventually, the company sent a new one. Now it's broken again, only this time the warranty is expired. Krups, I expected so, so much better of you. I wish I had read the reviews before buying this machine! If you're shopping, listen to the vast majority of the reviews and do NOT buy this one. It is my firm opinion that those who assigned higher than one star just haven't had it long enough--give it another year, and they'll all be broken and the owners coffeeless and (ironically) bitter.
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