|
|
|
|
|
|
HomeCookwareStainless SteelTea KettlesCONAIR CJK17BC |
|
|  |
| Customer Reviews: | | Average Customer Review:
Write an online review and share your thoughts with other customers.
 Looks good, but quit working after 18 months Sep 02, 2010
My cheap-ish Black & Decker stainless steel electric kettle lasted a couple of weeks past the warranty period, so I thought that I'd spend more money on a better quality kettle as a replacement. I chose the Cuisinart CJK-17, primarily based on good reviews I found on a number of consumer websites.
The kettle looks great and it worked perfectly for the first few months. Then the cap release mechanism failed and a brownish surface discoloration of the stainless steel interior became noticeable. In the last two weeks before it finally quit for good, the kettle took progressively longer to boil, until it finally refused to turn on. This was after a total of only 18 months of household use in a region with relatively pure soft water. Based on the purchase price and Cuisinart's reputation, I was expecting 5 years or more use from this product.
Cuisinart apparently moved its manufacturing facilities from France to China in the mid 1990s. I own a Cuisinart Pro Custom food processor that was made in China very soon after the move was made and it still works flawlessly after 15 years - but it appears from my latest experience and other reviews of Cuisinart products that quality standards may have fallen dramatically since then.
The 3-year Cuisinart warranty seems like a good one on the surface, however it is expensive to take advantage of in Canada. There is only one warranty service centre for all of Canada, which is located in Ontario. Being on the west coast, the cost of shipping to the service centre via the recommended "traceable, insured delivery service" plus the $10 required for return shipping adds up to almost half the original purchase price. This means I'll be sending it to the recycling centre, not to the service centre.
So I am now looking to buy my third new electric kettle in just over 2 1/2 years. This will be the last time I purchase an electric kettle and I'll be looking for one manufactured anywhere in the EU or North America - if such a thing still exists. When and if that fails, I will go back to a stovetop kettle. In the meantime I am finding that boiling water in a saucepan isn't really such a hardship, and is a heck of a lot cheaper as well.
 like the design but function unreliable Aug 23, 2010
After using a different stainless steel electric kettle for several years, I pulled my TWO old CJK 17BC's out of the attic to unclutter my house. Both had problems when I put them in the attic, but both are on their best behavior during the test run.
After reading the other reviews I realize that they need to go into the rubbish bin, afterall. I hate that because I love the design. It is very attractive for an electric kettle. I searched and compared many to find a design that I liked. Both CJK's had problems with the lid release - but I like the design. I think the problem is the quality of the plastic parts to the lid. One had problems with being reliable as far as maintaining contact with the base, turning it around would restart it, momentarily. It is kind of spooky that they both just worked fine, a few minutes ago, but I don't trust them.
The one I'm using now is not as nice to use, and kind of ugly, but so far, has been reliable.
Terrible Product Apr 03, 2010
The first kettle I bought would not automatically shut off. It eventually melted the base. The replacement kettle has now developed a leak around the fill indicator. I would recommend NOT purchasing this kettle. I am off to buy another brand this morning. I have been a supporter of Cuisinart for 25 years due to their quality and designs however this is probably my last purchase from them.
Do Not Buy from Cuisinart Mar 13, 2010
I had one of these. It died completely in 3 months. Cuisinart charged $10 shipping and handling, saying they would replaced. However, for the next 3 months, they kept telling me it was on "back order." It turns out that this model has been discontinued. I just called Cuisinart asking why they told me this has been discontinuied when Amazon is selling them - the answer was that Amazon must have bought a lot before they were discontinued, but they have in fact been discontinued. So don't waste your time buying this. Electric kettles are great, but this one is a very flawed product that Cuisinart won't stand behind. I feel sorry for the person whose review says they bought it in reliance on the 3-year warranty. I WILL NEVER BUY ANYTHING FROM CUISINART AGIN.
$30 per month - so not worth it Jan 30, 2010
Our old electric kettle, after about six years of daily service, stopped functioning. My wife and I did some research and settled on this one, partly because of its size, appearance, and the Cuisinart reputation. On November 12 of 2009 we ordered one through Amazon. Today, 30 January 2010, it ceased functioning. When I turn it on the little indicator light turns on for about ten or twenty seconds, then it turns off. It seems that the thermostat has malfunctioned.
It's interesting how this disappointment has affected us. We're not going to try yet another electric kettle - we're going to go back to a stovetop kettle.
|
| | |
|
|
|
|
|
