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| Customer Reviews: | | Average Customer Review:
Write an online review and share your thoughts with other customers.
0 of 1 found the following review helpful:
 poor waranty and customer service Jul 06, 2025
I purchased one of these grills.
Shortly after purchase the burners fell apart/ were defective and were replaced under warranty.
Now, still under warranty-the burners have rotted out and the flavor bars are rotted out.
A call to Weber told me because the defective burner was replaced once they will not replace them again.
They would not replace the rotted out flavor bars either!
The grilling surface has uneven cooking temperature resulting in burning food on LOW with only one burner turned on.
I will never purchase another Weber product. Not worth the money.
BUYER BEWARE OF MISLEADING WARRANTY INFORMATION.
The grill was covered with a Weber grill cover when not in use.
 Deducted 1 star for the side mounted controls... Jul 05, 2025
I pretty happy with this grill. Its pretty well built compared to a lot of the "tin can" models out there. I have had it now for about 3 weeks and it cooks very well. It heats up very quick and the thermometer seems very accurate. I particulary like the grease collection design. Assembly was very smooth although it took some time.
What I don't like are the side-mounted controls. Who in their right mind at Weber would ok this design?? What purpose does this arrangment serve?? Yes I knew it was this way before I bought it but after it using it for a bit it bothers me more than I thought it would. I don't regret buying the grill...but IMO this grill could of been an easy 5-star rating if it wasn't for the controls.
1 of 1 found the following review helpful:
 Weber's Customer Support is Exemplary Jun 12, 2025
I bought my E-310 three years ago and have never had a single problem with it. This year, I looked at the cooking grates and decided that I want to replace them with stainless steel grates. Looking high and low on the web, and at two local stores, I wasn't able to locate them. Finding the right part number was confusing because there are so many different Genesis models. You see grill grates described as replacement parts for Genesis models, here and there, but they don't fit this or that specific Genesis grill.
So I called Weber today, mid-afternoon on a Saturday, Pacific Time, and very promptly had a Weber representative on the phone. This guy was great. He knew everything about my Weber grill, had all the part numbers, advised me on how to clean different parts of it, how long they lasted, what the warranty specs were... He very graciously answered all my questions and gave me lots of useful suggestions and information! And no pressure to order the parts from Weber (at a higher price than from Amazon).
Total Class Act. Makes me glad I bought a Weber.
(BTW, the replacement grill rack part numbers for the Genesis E-310 LP are: 7524 (porcelain over cast iron), or 7528 (stainless steel rods).
Nice job, Weber.
1 of 1 found the following review helpful:
Awesome Weber Jun 12, 2025
I have cooked on theWeber 22 1/2 inch charcoal kettle grill for over 25 years and absolutely love it especially for roasts, turkey's etc. Hamburgs, steaks, hot dogs and other fast cooking meats tasted great unless you were cooking for a crowd with these items, it took longer to get the coals to the right cooking stage than it did to cook them. After much contemplation and reading all the reviews on the gas grills, I decided to bite the bullet and supplement my charcoal grill with the Weber Genesis E310. I have used it several times now and the food was absolutely scruptious. I was amazed how fast it went from zero to 500 degrees (less than 10 min). The 1st time I cooked was with steaks and I did not do anything to the grill or the steaks. They stuck a little to the grill but cleaning was fairly easy. Then I read that you could brush the food very lightly with oil (I used extra virgin Olive oil)to avoid sticking. It worked great and tasted great. This grill is constructed very well, sturdy and solid. It moves easily with the casters and I like that you can lock the front wheels. Assembling was OK, took about 2-3 hours. We were missing a few bolts of which Weber customer service sent them out right away. I like that the cabinet below is totaly enclosed because it gives me a place to store my cleaning brush,my BBQ tools and my vegetable grill pan. I would highly recommend this grill to anyone who likes grilling. I did not go for the E320 with the side burner as I don't think I will use it that much. There is plenty of room on the main grill to put a small pot for heating things. I did not think the extra cost was worth it to me. Seriously consider this grill....Good Grilling!! One last suggestion, buy the cover right away to protect your asset and also look into the Weber grilling books. I purchased "Way to Grill" and "Webers Big Book of Grilling". Fabulous recipes and lots of info on how to grill and keep your grill in top notch shape.
0 of 6 found the following review helpful:
propane tank adapter Jun 01, 2025
This unit does not come with a quick disconnect tank connection. There is no adapter available from Weber, or so I was told my the service rep at Weber. Plan on buying a new tank if you own a tank with a bayonet type connector.
M. Becker
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